Ski Georgia Trips

Welcome to Ski Georgia Trips (the "Site"). We respect your privacy and are committed to protecting the personal information of everyone who interacts with us. This policy outlines how we handle the information of visitors ("Visitors") who browse the Site, as well as customers who engage with our travel services ("Authorised Customers").

1. Personally Identifiable Information (PII)

"Personally Identifiable Information" refers to information that can identify, contact, or locate an individual, including but not limited to: name, address, phone number, email address, identity number, and credit card details. It does not include anonymised data or demographic information that is not connected to a specific individual.

2. What Information Do We Collect?

We may collect basic profile details from all Visitors. For Authorised Customers, we collect:

  • Full names
  • Contact information (email, phone number, etc.)
  • Travel preferences and booking details
  • Billing information

3. Who Collects This Information?

Apart from our direct collection, third-party service providers (e.g. payment processors, banks, and insurers) may collect information necessary to complete bookings or process payments. While we require them to respect privacy standards, we are not responsible for their specific practices.

4. How We Use Your Information

We use Personally Identifiable Information to:

  • Provide and customise travel services
  • Process transactions and send confirmations
  • Respond to enquiries and customer service requests
  • Share relevant offers or updates (you may opt out at any time)
  • Improve our site and service offering

4.1 Legal Basis for Processing

We rely on the following lawful bases to process your information:

  • Your consent (e.g. for marketing)
  • Performance of a contract (e.g. to fulfill your booking)
  • Legal obligations (e.g. financial or regulatory compliance)

International Transfers

Some of your personal information may be transferred to, and processed in, countries outside South Africa. We ensure that any such transfers are done in compliance with applicable data protection laws and with appropriate safeguards in place.

5. Information Sharing

We may share your information:

  • With travel partners, only when necessary for fulfilling bookings
  • With service providers who assist in operations (e.g. payment gateways)
  • In aggregated, non-identifiable form for analytics or marketing
  • When legally required, such as to comply with a court order or law enforcement request

We do not store your full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment providers.

We will not sell your personal information to third parties.

6. Data Storage & Security

Ski Georgia Trips securely stores all personal data. Access is restricted to authorised personnel and protected using encryption protocols and security best practices. However, no internet transmission is completely secure, and we cannot guarantee absolute protection against breaches.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g. travel services, legal compliance, or resolving disputes). When no longer needed, we securely delete or anonymise the data.

7. Your Choices

You may:

  • Opt out of marketing communications at any time
  • Request access to your data
  • Correct, update, or delete your information
  • Withdraw consent to data processing

To make any of these requests, email us at hello@skigeorgiatrips.co.za.

8. Use of Cookies

Cookies are used to enhance your browsing experience, remember preferences, and improve site security.

  • You can set your browser to refuse cookies, though this may limit some functionality.
  • Our service providers (such as analytics or booking engines) may also place cookies on your device.
  • We use tools like Google Analytics and/or Facebook Pixel to understand visitor behaviour and improve our marketing efforts. These services may collect anonymous information via cookies and IP addresses.

For more detail, please refer to our Cookies Info Page.

9. Log Data

We collect certain technical information (e.g. IP address, browser type, date/time of visits) to analyse user behaviour, troubleshoot issues, and enhance the user experience.

10. Service Providers & Partners

We work with reputable third parties (e.g. accommodation providers, tour operators, IT support, financial institutions). These partners may receive information on a strict need-to-know basis to deliver or support your travel experience.

11. Your Data Rights Under South African Law

In accordance with the Protection of Personal Information Act (POPIA), you have the following rights:

  • Access your data
  • Rectify inaccuracies
  • Erase personal information
  • Restrict or object to processing
  • Data portability
  • Lodge complaints with the Information Regulator of South Africa
  • Withdraw consent at any time

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page. If material changes affect how your personal data is used, we will notify you directly where required.

13. External Links

Our website may link to third-party sites. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies before sharing any personal data.

Contact Us:

If you have questions or wish to exercise your privacy rights, please contact:

hello@skigeorgiatrips.co.za

Cape Town, South Africa